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Privacy:

At Planet Zoo we understand that privacy of personal information is extremely important to our customers. Personal information for our business purposes is to be minimal, private, correct, safe and primarily in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

Due to the nature of our business it is necessary to obtain personal information to make your shopping experience as easy and enjoyable as possible. We need this information to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions. However, please be assured we will not be unduly intrusive, nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business & to service your orders.

It is important for us that customers with whom we do business have confidence that we handle all information responsibly. In accordance with the privacy law we give you access to all personal information that we ask from you and we expect you to keep your information up-to-date and correct any misinformation.

We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. We also reserve the right to take reasonable steps to verify that the order and credit details are bona fide.

If you have received any promotional material and no longer wish to receive it, then upon informing us we will take you off our mailing list.

Security:

When you place an order, we send the transaction directly to our nominated bank. We do not share those details with any third parties. Unlike giving credit card details over the telephone, our online system automatically encrypts all your details using the latest SSL V3 encryption standard